Privacy Policy

Ingrid's Team LLC (“Ingrid's Team,” “we,” “us”) is a residential and commercial cleaning company based in Woburn, Massachusetts. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, request an estimate, book a cleaning, or communicate with us by phone, text or email.

• Information you give us: your name, phone number, email address, service address, and details about your home or business, such as square footage, number of bedrooms and bathrooms, type of property, pets, the cleaning level you select, preferred dates, special requests, and any photos you choose to upload.
• Access information: if you choose to share keys, lockbox or door codes, alarm codes or entry instructions, we use them only to perform your service.
• Payment information: payments are processed by our secure third-party payment processor. We do not store full credit card numbers on our systems.
• Information collected automatically: like most websites, ours may collect basic technical data such as your browser type, device, pages visited and approximate location, through cookies and similar tools.

• To prepare estimates, schedule and perform cleanings, and communicate with you about your service.
• To send appointment confirmations, reminders and service updates.
• To process payments and keep business and tax records.
• To respond to questions, requests and feedback, and to improve our services and website.
• To send occasional news and offers, only if you opt in. You can unsubscribe at any time.
• To protect the safety of our clients and team, and to comply with the law.

When you give us your mobile number, you agree to receive text messages related to your service, such as appointment confirmations, reminders and updates. Marketing texts are sent only if you separately opt in. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for help. We never sell or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

We do not sell your personal information. We share information only with trusted service providers who help us run our business, such as our scheduling and client-management software, payment processor, email and text-message providers, website host and analytics tools, and only as needed to provide their services to us. We may also disclose information when required by law, to protect our rights or safety, or in connection with a sale or reorganization of our business.

Photos you upload with an estimate request are used only to prepare your quote. We may photograph our work for quality control. We will only publish before-and-after photos or videos of your home or business with your permission, and we never publish your name or address with them.

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can set your browser to refuse or delete cookies; some features of the site may not work as intended if you do.

We maintain a written information security program as required by Massachusetts regulation 201 CMR 17.00. It includes administrative, technical and physical safeguards: access to personal information is limited to team members who need it for their work, systems are password-protected, and personal information sent over public networks is encrypted. No method of transmission or storage is 100% secure, but we work hard to protect your information.

If a breach of security affects your personal information, we will notify you, the Massachusetts Attorney General and the Office of Consumer Affairs and Business Regulation as required by Massachusetts General Laws Chapter 93H.

We keep personal information only as long as needed to provide our services, maintain business and tax records, resolve disputes and meet legal requirements. Access information such as door codes is deleted when you are no longer a client.

You may ask to see, correct or delete the personal information we hold about you, or ask us to stop sending marketing messages, by contacting us using the details below. We will respond within a reasonable time, and we will not treat you differently for making a request.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Our website links to other sites, such as Cleaning for a Reason and its donation partner, Google and social media. We are not responsible for their privacy practices; please review their policies.

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Continued use of our website or services after an update means you accept the revised policy.

• Ingrid's Team LLC
• Woburn, Massachusetts
• Phone or text: (978) 942-1503
• Email: ingridsteamllc@gmail.com